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After the initial 3 month lockdown in March 2020 our stores and head office have been open operating at reduced hours but from 1st April we have increased our hours and are now open 5 days a week. Now that the lockdown restrictions are easing even further we hope to safely welcome more customers back in store.
Staying open on a reduced service was important to us. We wanted to offer our customers some continuity and support for essential items. People have enough going on without worrying even further. We have developed and perfected how we work ready for a greater footfall of customers in our stores. Social distancing comes naturally to our store assistants, and we have found ways to do in store assessments and demonstrations from a distance.
Keeping our areas tidy and clean has always been high on our priorities but we have added additional surface wiping and misting facilities for products which have been tried and tested in store to our routines.
Our head office has continued to provide home assessment and surveys and our engineers have still been busy maintaining and repairing mobility equipment, all our external visiting staff have gloves, masks and sanitiser readily available. Its been great to continue working and find ways to enable the maximum safety of both our customers and staff.
