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Are you exempt from paying VAT?

Most of the products on our website may be purchased free of VAT 
(Zero rated) provided the person who is using the products meets the eligibility requirements described below. For this reason we display both including and excluding VAT prices on the products where this applies.

Who qualifies?

To qualify for Zero rate VAT the person the product is being purchased for
must have a chronic (long lasting) disabling condition or illness. 

They do not need to be registered disabled.

The product being purchased must also qualify Zero rate. The majority of the products on this web site do qualify and are labelled with the following icon.

VAT Exempt

A few products do not qualify and standard rate VAT will be applied at Checkout.

What do I need to do?

If you are purchasing from our website you will be asked to complete a few details on a form when you ‘Checkout’, including a declaration of your illness or condition. This process is simple and quick and we will check it for you when we receive your order.
If you visit one of our showrooms or we visit you, we will provide a similar form, help you to complete the brief details and ask you to sign the same declaration. Again its simple, quick and we will help.

More questions about VAT exemption?

We are happy to answer any questions you may have. 
Please call the Web Team on 0114 229 33 74 or email on

Full details of HM Revenue & Customs VAT relief guidelines 
can be found at search on public notice 701/7