Call 0114 229 3388 with your requirements
Bathing | Lifts & Stairlifts | Ramps | Wheelchairs | Hoists | Chairs | Beds | Scooters | Car Adaptions
Mobility Scooters | Walking Aids | Wheelchairs | Seating | Beds | Ramps and Pathway Solutions | Shoes and Slippers | Home and Travel Items | Bathing | Toileting | Personal Care | Moving & Handling
Boot Scooters
Folding Scooters
Pavement Scooters
Road Scooters
Scooter Accessories
3 Wheel Walkers
4 Wheel Walkers
Walking Sticks
Crutches
Zimmer Frames
Active Wheelchairs
Manual Wheelchairs
Powered Wheelchairs
Powerpacks & Power Add-Ons
Wheelchair Accessories
High Seat Chairs
Accessories
Rise and Recline Chairs
Adjustable Beds
Mattresses
Care and Nursing Beds
Ladies Shoes
Men's Extra Wide Shoes
Ladies Boots
Men's Extra Wide Boots
Ladies Slippers & House Shoes
Men's Slippers
Ladies Sandals
Men's Sandals
Shoes and Footwear Accessories
Travel Aids
Bedroom Accessories
Home Essentials
Kitchen Accessories
Reachers
Steps & Stools
Tablet Storage
Aprons
Cleansing
Dressing Aids
Gloves
Incontinence Products
Wipes
Mobile Hoists
Slings
Transferring
Wash Dry Toilets & Bidets
Level Showering
Bath Lifts
Stairlifts
Indoor lifts
Outdoor lifts
Powered Wheelchairs
Manual Wheelchairs
Powered Add ons
Active Users
Mobile Hoists
Fixed Hoists
Boot Hoists
Hand Controls
TGA Minimo Plus Scooter

FAQ’s

We are often asked…

WHO ARE CLARK AND PARTNERS?

Celebrating our 60th anniversary this year, Clark and Partners is a leading supplier of mobility equipment. Through our online and bricks & mortar stores we supply a wide range of every day mobility equipment from scooters to grab rails. We specialise in adaptations at home achieving safe access for people to maintain mobility. As well as adaptions to cars to help assist with driving and transportation of mobility equipment.

Flow X Stairlift

HOW LONG HAVE YOU BEEN TRADING ONLINE?

Our first online store went live in 2007 showcasing just a few of the products available. In 2021 we did a well needed update bring our website up to date with a modern sleek look as well as updating the products available to buy online. We have also expanded the website to show you the other services we offer incorporating our mobility solutions for home and driving assistance.

Q200 Powered Wheelchair

ARE ALL ITEMS YOU SELL AVAILABLE IN YOUR ONLINE SHOP?

No they are not. You can find many items in our online store such as grabbers and walking sticks. For items such as scooters and rise & recline chairs we always suggest visiting a store to try a product before committing to purchase. For larger items such as stairlifts and powered wheelchairs a home visit is always required.

Stiltz Duo+

WHAT IF I HAVE A COMPLAINT?

Customer service and high quality products are at the top of our priority however if we have got it wrong please tell us. Call our Web Sales Team on 0114 229 33 74

If you are still unsatisfied with the outcome, please put your complaint in writing and send it to our Business Manager: Donna Bennett, C/O Sales Department 27A Orgreave Drive, Sheffield S13 9NR. 

If you require external assistance we suggest that you contact your local trading standards.

Stairlift

WHAT DO I DO IF I WANT TO RETURN A PRODUCT?

You can return all your items to us within 14 days of signing for them. We ask customers to return any unwanted products at their own postage and packaging costs, and to return these undamaged, unused and in the original packaging within the 14 days to obtain a full refund. If your items have arrived to you faulty or incorrect due to a fault on our behalf, we will refund all postage and packaging costs. 
Please call our Web Sales Team on 0114 229 33 74.

CAN I RETURN MY ITEMS TO A CLARK & PARTNERS SHOP SO THAT I CAN SAVE ON POSTAGE AND PACKAGING?

Yes of course, please contact our Web Sales Team on 0114 229 33 74 so they can arrange this for you and let the staff at you preferred store know you will be popping in.

Wickersley store shop

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We will contact you with an estimated time of arrival once your order has been placed, this is usually 5 – 7 working days

HOW DO I CANCEL AN ORDER?

We require cancellations in writing to: websales@clarkandpartners.co.uk . Please do this as soon as possible to ensure that the products haven’t been dispatched.

WHAT IF I’M NOT IN WHEN YOU TRY TO DELIVER MY PRODUCTS?

If we attempt to deliver your products and there is no-one in to accept and sign for your delivery, we will either leave it with a neighbour or we will bring your delivery back to our head office. We will then contact you to re-deliver. 

Please Note: There may be a further charges for re-delivery.

Q50 R Carbon Powered Wheelchair

IF I GIVE YOU MY EMAIL OR PHONE NUMBER WILL I RECEIVE SPAM OR UNSOLICITED PHONE CALLS?

No. We don’t pass on your details to any third party, and we will only use your phone number to contact you regarding the order you have placed. Our Web Sales Team may want to discuss further products with you or delivery times. They will firstly email you about this, however should they not get a reply, they will attempt to phone you. 

s700 mobility scooter

WHY DO YOU ADVISE CUSTOMERS TO BOOK AN ASSESSMENT FOR CERTAIN PRODUCTS? WHY CAN’T WE JUST BUY ONLINE?

Rise & recline chairs come in a variety of colours, sizes, fabrics, back choices and action options. You need to try a chair, sit in it, recline it, ensure it works for what you. You cannot do this when you buy online, this often results in disappointed customer experience as the chair isn’t quite right.

Scooters come with a large range of options and test driving these allow you a real feel for how they work.

Somersby Rise and Recline Chair

Boot scooters for example are great for going round local supermarkets but will it fit in your car, can you lift it into your car, is it too heavy? Trying all of these cannot be done when buying online.

Wheelchairs usually require complete product assessment for active user and powered chairs. These require in depth consultation between the user and our specialist.

Buying online is great for quick and convenient products but where extra detail is required we want to ensure you get the right product for you. 

Icon manual wheelchair

WHAT IS KLARNA?

Klarna is a way to spread the cost of your products, when buying from our online store. All of our online products can be purchased using Klarna to pay today or in 30 days*. For products priced between £35-£1,000, customers also have the option to spread the cost by paying in three monthly instalments, thanks to Klarna. *Subject to individual circumstances. Read more here. Or click here to view Klarna’s Customer Services page.

Illusion Boot Scooter


WHAT DO YOU DO WITH MY CARD DETAILS?

Once Clark and Partners have taken your payment, your bank details are automatically deleted from our online store and all systems, meaning that any future orders will require you to re-type your bank details

CAN I TAKE ADVANTAGE OF YOUR ONLINE OFFERS IN A RETAIL STORE?

Unfortunately not, any products that are listed as an “online offer” are strictly for our online customers and are not available in any of our showrooms.

 

Homeglide Straight Stairlift

I DON’T UNDERSTAND HOW TO USE YOUR WEBSITE AND PLACE AN ORDER, WHO CAN HELP?

If you are experiencing problems with our online store, please contact our Web Sales Team who will be able to help you. They can either take your order over the phone or they will give you help and advice on how to place an order online.

Car Adaptation

GOT AN UNANSWERED QUESTION?

We are sorry that we couldn’t answer your question. Please contact our Web Sales Team who are highly trained on all products and services and will be able to advise you further on 0114 2293374