Originally founded in 1959 Clark and Partners is a leading supplier of mobility equipment. Since that time the company has continued to embrace its core values to help customers and develop further opportunities for customers through innovative and modern solutions.
Our first online shop went live in 2007 and has been updated in 2021 to show the whole range of products and solutions we now offer. Our new website isn’t just a shop but a window into what else we do.
No they are not. You can find many items in our online store such as grabbers and walking sticks. For items such as Scooters and Rise & recline chairs we always suggest visiting a store to try a product before committing to purchase. For larger items such as stairlifts and powered wheelchairs a home visit is always required.
Customer service and high quality products are at the top of our priority however if we have got it wrong please tell us. Call our Web Sales Team on 0114 229 33 74.
If you are still unsatisfied with the outcome, please put your complaint in writing and send it to our Business Manager: Donna Bennett, C/O Sales Department 27A Orgreave Drive, Sheffield S13 9NR.
If you require external assistance we suggest that you contact your local trading standards.
You can return all your items to us within 14 days of signing for them. We ask customers to return any unwanted products at their own postage and packaging costs, and to return these undamaged, unused and in the original packaging within the 14 days to obtain a full refund. If your items have arrived to you faulty or incorrect due to a fault on our behalf, we will refund all postage and packaging costs.
Please call our Web Sales Team on 0114 229 33 74.
Yes, please contact our Web Sales Team on 0114 229 33 74 so they can arrange this for you.
We will contact you with an estimated time of arrival once your order has been placed, this is usually 5 – 7 working days
We require cancellations in writing to: email@example.com . Please do this as soon as possible to ensure that the products haven’t been dispatched.
Rise & Recline chairs come in a variety of colours, sizes, fabrics, back choices and action options. You need to try a chair, sit in it, recline it, ensure it works for what you require. You cannot do this when you buy online, this often results in disappointed customer experience as the chair isn’t quite right.
Scooters come with a large range of options and test driving these allow you a real feel for how they work. Boot scooters for example are great for going round local supermarkets but will it fit in your car, can you lift its into your car, is it too heavy? Trying all of these cannot be done when buying online.
Wheelchairs usually require complete product assessment for active user and powered chairs. These require in depth consultation between the user and our specialist.
Buying online is great for quick and convenient products but where extra detail is required we want to ensure you get the right product for you.
If we attempt to deliver your products and there is no-one in to accept and sign for your delivery, we will either leave it with a neighbour or we will bring your delivery back to head office and contact you to re-deliver.
Please Note: There may be a further charge to re-deliver.
No. We don’t pass on your details to any third party, and we will only use your phone number to contact you regarding the order you have placed. Our Web Sales Team may want to discuss further products with you or delivery times. They will firstly email you about this, however should they not get a reply, they will attempt to phone you.
Once Clark and Partners have taken your payment, your bank details are automatically deleted from our online store and all systems, meaning that any future orders will require you to re-type your bank details.
Unfortunately not, any products that are listed as an “online offer” are strictly for our online customers and are not available in any of our showrooms.
If you are experiencing problems with our online store, please contact our Web Sales Team who will be able to help you. They can either take your order over the phone or they will give you help and advice on how to place an order online.
We are sorry that we couldn’t answer your question. Please contact our Web Sales Team who are highly trained on all products and services and will be able to advise you further.